Terms and Conditions

ADE Training & Consultancy strives to improve road safety, legal compliance and efficiency for its clients. This is achieved through expert, comprehensive and professional training development programs.

Mission Statement

ADE Training & Consultancy strives to improve road safety, legal compliance and efficiency for its clients. This is achieved through expert, comprehensive and professional training development programs.

All members of staff have continually reviews and development at regular intervals in order to deliver better service to our customers. By listening to our customers, developing our staff and being as flexible as possible we can provide excellent levels of service resulting in "value for money".

Health & Safety Policy

Our policy is to plan for, and safeguard, the health, safety, and welfare of everyone who works at, or visits our premises and other places where our training courses are delivered, this includes any materials, equipment, vehicles or premises used during the course of our training, whether owned, leased, hired or borrowed.

We will do all we reasonably can to:

  • Ensure that all course delivery sites are fully compliant with all current Health & Safety legislation; where necessary; this will normally be achieved by first visiting and assessing each site (or vehicle) prior to course delivery
  • Make everyone aware of potential hazards, safe working practices and the arrangements for emergencies such as fire, first aid, etc.
  • Protect everyone from risks at work through effective risk assessment and the implementation of appropriate preventive or protective measures
  • Ensure that all our staff and visitors where appropriate, have, and use all personal protective equipment required by regulation, code of practice or operational considerations
  • Ensure that our equipment, facilities, materials, transport, driving & working practices are safe and without undue risk to health
  • Help our employees and customers to meet their legal duty of care, by involving them, and encouraging their co-operation, in the management of their own health & safety through appropriate information and training;

This policy will be communicated to all staff and customers and will be kept under continuous review; last reviewed & updated 1st June 2016.

Quality Assurance Policy

ADE Training & Consultancy and our staff shall always endeavour to:

Develop a full understanding of the needs of our customers

Work in close co-operation with clients, suppliers and sub-contractors (where applicable) to provide the right quality of work and service, first time, every time

Actively seek client feedback at every opportunity and to use this as a format for continuous assessment and improvement

Develop the potential of all members of staff so that they are capable of undertaking the work required in a safe and responsible manner, in accordance with our Health & Safety and Environmental policies

Environmental Policy

ADE Training & Consultancy and all our staff are committed to protecting, maintaining and improving the local and global environment in any way possible by:

  • Reducing waste and loss
  • Making most efficient and effective use of all available resources
  • Continually identifying, and making, improvements to existing working practices

Equal Opportunities / Fairness & Diversity Policy

ADE Training & Consultancy recognises the value and dignity of each individual and will treat them with fairness and respect. We also acknowledge the adverse affect any form of discrimination will have on client's ability to learn and their loss of self worth.

ADE Training & Consultancy and all our staff shall at all times do everything in their power to ensure that there is no discrimination on the grounds of political opinion, age, colour, disability, ethnic or national origin, gender, marital status, race, religion or sexual orientation at any time during any training course. Training staff will not tolerate this type of behaviour from any client or individual and to deal with all incidences on an individual basis as seen to be fitting by the trainer. Serious incidences may result in the exclusion of an individual from the remainder of the training session, or the session being terminated; where this is the case no refund shall be applicable.

Data Protection Policy

ADE Training & Consultancy will not share your data with any other organisation other than ADE Training & Consultancy and our partners SlipRoads Ltd.

ADE Training & Consultancy and its entirestaff shall at all times ensure that all personal data provided by its clients shall:

  • Be processed fairly and lawfully
  • Be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with the purpose
  • Be adequate, relevant and not excessive for the purpose
  • Be accurate and up to date
  • Not be kept for longer than necessary for the purpose;
  • Be processed in accordance with the data subject's rights;
  • Be kept safe from unauthorised processing, and accidental loss, damage or destruction;
  • Not be transferred to a Country outside the European Economic Community, unless that Country has equivalent levels of protection for personal data, except in specified circumstances.

Note that all trainees shall be required to provide visibility of their paper counterpart driving licence and some form of photographic identification (i.e. the plastic card part of the licence or passport etc.) before commencing any training course.

The trainer will be required to validate this identification (i.e. ensure the photographic identification is a likeness of the candidate and that the photographic identification matches with the driving licence) and take photocopies of all licences and photographic identification for administration purposes; these copies will be kept securely at ADE Training & Consultancy for a period of time until they are legally no longer required or no longer serve any useful purpose.

Any data to be disposed of shall be dealt with in a secure way (i.e. shredding before disposal). All individuals have the right to access any personal information that is being kept about them by ADE Training & Consultancy; to exercise this right you must make your request in writing to our Head Office enclosing an administration fee of £10 for each individual’s data. We shall endeavour to honour your request as soon as possible and in any case within 40 days unless there is good reason for delay; if this is the case you will be notified in writing.

Trainer Standards & Development Policy

All staff will be continually reviewed and staff development is promoted at every opportunity in order to deliver better service to our customers. By listening to our clients, training and developing our staff and being as flexible as possible we can provide excellent levels of quality & service resulting in unrivalled "value for money".

Fees, Booking, Deposit, Payment & Cancellation Policy

Fees

Fees quoted are correct in the service proposals. Service proposals will be valid for a period of 30 days from the date of production. Fees are not subject to VAT.

Bookings

Provisional bookings may be made by telephone, but must be confirmed in writing (by returning this form along with a copy of your purchase order) within 10 working days.

Deposits

A 25% deposit will be invoiced immediately following a booking request has been agreed, and confirmed by ADE Training & Consultancy.

Payments

Invoices must be paid in full 14 days before the service delivery, unless otherwise agreed.

Training certificates or registration may not be completed until full payment is received.

Cancellations

ADE Training & Consultancy reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of cancellation, bookings will normally be transferred to the next available date unless the client specifically requests otherwise.

If a booking is cancelled or transferred to a different date by the client the following fees will be payable:

Any course cancelled at least 28 days prior to due delivery date shall receive 100% of the initial deposit as a refund

Any courses cancelled between 15 – 28 days prior to due delivery date shall receive 50% of the initial deposit as a refund

Any courses cancelled between 0 – 14 days prior to due delivery date shall receive 0% of the total invoice as a refund

Telephone cancellations can be accepted but must be confirmed immediately in writing (by post, email). Notice of cancellation will be taken as the date of receipt of written confirmation.

Very relaxed, yet informative course. I feel I have learned some new skills today. Good mix of theory and practical.

Ronan (Driving for Work), Limavady

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